Infection control has always been a top priority. Our practice follows stringent standards of infection control so that when you receive care, it is both safe and comfortable. We are now focusing on new practice protocols in order to operate a safe and efficient dental practice for all our patients, our staff and our wider community following the COVID-19 crisis.
You will note some changes when it is time for your next appointment. We are making these changes and revising our protocols to help protect you, our patients, and our team.
Before you arrive at the practice, we will ask you to:
- Thoroughly brush your teeth just before arrival
- Wash your hands for 20 seconds before leaving your home
- Complete a pre-appointment screening process
- Payments will be taken in full prior to your appointment to limit contact
- Please do no attend if you develop a new persistent cough, temperature or feel unwell. Please notify us of this and a new appointment will be arranged for a later date.
When at the practice, we will ask you to:
- Wait outside until we are ready to see you
- Use hand sanitiser
- Allow us to take your temperature.
- Complete a screening process
- Please attend your appointment alone unless you are a minor and require a guardian or elderly or disabled.
- We ask you to limit the number of belongings you bring with you to your appointment
- Please visit the bathroom BEFORE coming to the practice. There will be limited access to our toilet facility.
To ensure a safe environment, we will:
- Install perspex panels or ‘germ-guards’ along the reception desk
- Clearly mark out respecting social distance recommendations
- Manage appointments to allow for social distancing between patients
- Set up a daily health screening checkpoint and log for the screening of all staff entering the workplace
- Minimise staff interaction
- Equip our dental staff with additional PPE when in surgery
- Decontaminate communal areas prior to practice opening, at lunchtime and at the end of the day
- Use video and phone consultations whenever possible
- Remove newspapers and magazines from the waiting room
As and when we hear advice from our professional governing bodies, we will keep you updated. Regardless of whether we are open or closed, you can still contact us.
We are available 7-days a week regarding any dental problems or concerns you may have during this outbreak. We will be able to offer advice, prescribe pain relief and antibiotics should your symptoms meet certain criteria. For dental problems we are unable to manage, we have access to refer patients to the COVID-19 dental emergency Hub network.
You can telephone the practice on 020 8989 6246 or email us directly on firstname.lastname@example.org
We look forward to seeing you again and are happy to answer any questions you may have about the steps we are implementing to keep you, and every patient, safe in our practice.